PART I: What We Offer You

Your benefits, our commitments, and how we protect your privacy

1. Welcome to Ravira

By using Ravira ("Service"), you join a community built on transparency and mutual respect. We're here to help you communicate globally with complete privacy.

Service operated by: Ravira

Business Structure: Sole Trader, United Kingdom

Contact: support@ravira.dev

2. What you get

Translation

• 108 languages supported
• PDF, DOCX, TXT documents
• Personal glossaries

Privacy Protection

• We never store your text on our servers
• Processed via secure AI infrastructure, not retained for training
• Full details in our Privacy Policy

Start free

• No credit card required
• Full access to all features
• Valid for 12 months (+30 days grace period)

3. Your Account

Your account, your rules.

Delete your account anytime

Two-factor authentication for security

Instant data export on request

No hidden data retention

Age Requirements:

• UK/EU: 16 years (Digital Services Act)
• USA: 13 years (COPPA)
• Other: Legal age to contract in your jurisdiction

4. How payment works

Pay-As-You-Go

• One-time purchases only
• No subscriptions
• Secure Stripe payments
• Characters valid for 12 months (+30 days grace)

UK Consumer Rights

• 14-day cooling-off (before use)
• Full refund if service faulty
• Consumer Rights Act 2015
• 5-day response to queries

5. Privacy

We don't store your text

Processing partners retain data briefly, solely for abuse prevention — see our Privacy Policy for details

No AI Training

Your content is never used to train AI models

GDPR Compliant

Full rights: access, rectification, erasure, portability

Cookies & Analytics

Essential cookies only, plus a Google Analytics cookie (only if you accept the cookie banner) — see our Privacy Policy for full details

6. Your Rights

Your Content

• You own everything you submit
• We claim no rights to your content
• We don't retain copies

Your Data

• Request copies anytime
• Delete account instantly
• Export your data on demand

PART II: Legal Framework

Service limitations, liability, and dispute resolution under the laws of England and Wales

7. Service Nature & Limitations

Automated AI service

Ravira is an automated AI-powered translation tool. There is NO human translator, NO human review, and NO human oversight of translations.

You must: Review all translations before use. Professional verification is recommended for legal, medical, financial, or critical documents.

Service provided "AS IS" without warranty for:

Translation accuracy or completeness
Contextual, cultural, or idiomatic precision
Specialized terminology (legal, medical, technical)
Fitness for any particular purpose

8. User Responsibility

Your responsibility

By using this Service, you assume FULL responsibility for:

All translations generated through your account
Reviewing, verifying, and correcting translations before use
Any consequences from using or transmitting translated content
Compliance with applicable laws regarding translated content
Content legality in your jurisdiction and destination jurisdictions

You confirm that:

You have the right to translate submitted content
You will not submit illegal, harmful, or infringing content
You will verify translations for critical applications
You understand this is an automated tool with inherent limitations

9. Refund Policy

Refunds Available For

• Service not provided with reasonable care
• Service differs significantly from description
• Technical issues preventing service use
• Verified billing errors

No Refunds For

• Used/consumed translation credits
• Subjective quality dissatisfaction
• User error or misunderstanding
• Voluntary account closure

Digital Service Reality: Translation credits are consumed immediately when text is submitted for translation. Once characters are translated, the service is complete and cannot be "returned". By purchasing credits, you consent to immediate performance and acknowledge this extinguishes cooling-off rights for consumed credits.

10. Limitation of Liability

Maximum liability

Ravira's total liability for any claim is limited to the GREATER OF $100 USD or the amount paid for the specific transaction within the preceding 12 months, to the maximum extent permitted by the laws of England and Wales.

Ravira is NOT liable for:

Indirect, incidental, special, or consequential damages
Lost profits, data, business opportunities, or revenue
Translation errors, inaccuracies, or omissions
Decisions made based on translations
Third-party claims arising from your use of translations
Damages from unauthorized access due to compromised credentials

Indemnification: You agree to indemnify and hold harmless Ravira from any claims arising from your content, use of translations, or violation of these terms.

11. Acceptable Use

You agree NOT to:

Submit illegal, harmful, threatening, or discriminatory content
Infringe intellectual property or third-party rights
Use bots or automated tools to abuse the service
Attempt unauthorized access or reverse engineering
Exceed reasonable usage patterns

Consequence: Accounts violating these terms may be suspended or terminated without refund, with prior notice when possible.

12. Jurisdiction & Dispute Resolution

GOVERNING LAW: ENGLAND AND WALES

These Terms are governed exclusively by the laws of England and Wales. Any legal proceedings must be brought in the courts of England and Wales.

By using this Service, you agree to submit to the exclusive jurisdiction of the courts of England and Wales for any disputes arising from these Terms or your use of the Service.

MANDATORY AMICABLE RESOLUTION FIRST

Before initiating any legal action, you MUST first attempt to resolve the dispute amicably by contacting Ravira directly:

Submit complaint: support@ravira.dev with full details
Response time: We will respond within 5 working days
Resolution period: 30 days to attempt amicable resolution
Good faith: Both parties commit to good faith negotiation

Only after exhausting this amicable procedure may either party initiate legal proceedings in the courts of England and Wales.

Dispute Resolution Procedure

Step 1	Email complaint to support@ravira.dev
Step 2	Acknowledgment within 5 working days
Step 3	30-day amicable resolution period
Step 4	If unresolved: UK ADR schemes or EU ODR platform
Step 5	Courts of England and Wales (last resort)

Individual Claims Only: You agree to resolve disputes individually, waiving any right to class actions or representative proceedings.

Consumer Protections: Nothing in these terms affects your statutory rights under the Consumer Rights Act 2015 or other applicable UK consumer legislation.

Force Majeure: Neither party is liable for delays due to circumstances beyond reasonable control.

13. Changes to Terms

We may modify these terms to reflect service improvements. Material changes will be communicated 30 days in advance via email.

Continued use after the notice period constitutes acceptance. If you disagree, you may delete your account before the changes take effect.

14. Contact Us

General Support:

support@ravira.dev

Privacy Queries:

privacy@ravira.dev

Response time: Within 5 working days

By creating an account or using Ravira, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.

Jurisdiction: England and Wales | Last Updated: September 2026